Troubleshooting Report Sheet [For ATOK for Palm OS 5]

FAX Number: 03-5412-3957
Date of Inquiry: Year Month Day

[Sender]
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Registered Name:
Company Name:
Department/Section:
Contact Person:
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Product Name
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Serial Number
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Address
Postal Code

TEL [　　　　]　　　　−
FAX [　　　　]　　　　−
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[About the Phenomenon]
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■Details of the Phenomenon and Steps Taken Before the Phenomenon Occurs
*Please provide specific details about the phenomenon occurring, the steps taken before the phenomenon occurred, and which screen the phenomenon occurs on.

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●Are any error messages displayed?
□Yes　□No
Message Content:

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●Does the phenomenon occur only in a specific application? □Yes □No
Application Name:

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●Were you able to perform the same operation successfully before?
□Yes □No

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●Does the phenomenon occur in an environment where the Japanese input program has been changed to something other than "ATOK"?

*After tapping the [Home] icon, tap the [ATOK Settings] icon,

Under [Main], ensure "Use ATOK for Japanese input" is turned off.

□Yes □No

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【Usage Environment】
■Palm Device Environment
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●Device
Manufacturer:
Model Number:
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●OS Version
*After tapping the [Home] icon, tap the [Menu] icon,

Check under [Options - About]

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●OS Language
□Japanese Version　　　　□English Version (J-OS Version: )
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●Memory Environment
*After tapping the [Home] icon, tap the [Menu] icon,

Check under [Applications - Information]

Total Capacity: MB
Free Space: MB
RAM Expansion : □ Not expanded □ Expanded (MB)
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●HotSync Connection Method
□ Serial Cradle
□ USB Cradle
□ Infrared HotSync
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■ATOK Environment
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●ATOK Version
*After tapping the [Home] icon, tap the [Menu] icon,

Select [Version] in [Application - Information], and check in "ATOK Settings"

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■PC Environment
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●OS Type
□ Windows Version [ ]
□ Macintosh Version [ ]
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●Palm Desktop Version
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●HotSync Manager Version
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Thank you for your feedback.